FAQCanada's Supreme Source For Wholesale Silver JewelleryQ: Do you sell your products as a retailer or wholesaler?
A: We only sell at the wholesale level. You must have a registered business and be a re-seller of our products in order to buy from us.
Q: Why can’t I see the prices on your website?
A: In order to see prices on our website you must first register with the website. You must provide your name, company name, address and so on. After we verify this information you will be allowed to view all prices and shop online.
Q: Why do I see two prices for each product?
A: One price is the suggested retail price. The other price is the wholesale price. The wholesale price will be your price when you purchase an item.
Q: What is the minimum purchase?
A: Within Canada the minimum purchase is $100 wholesale per order before shipping and taxes. There is no minimum quantity for any style.
For International orders the minimum purchase price is $200 wholesale per order before shipping. However, we do offer a flat rate shipping for International orders of $24. We do not charge taxes on International orders.
Q: What currency do you use?
A: All prices on our site are in Canadian dollars. But we do accept foreign currency at the daily exchange rate set on the day we ship your order.
Q: How are you able to offer such low prices?
A: We have our own factory in China so we can produce goods in large volumes at a lower cost and pass these savings on to our customers.
Q: What payments do you accept?
A: We do not accept online payments. After you place your order we will contact you for payment. We do accept credit cards - Visa and Mastercard, as well as, Interac e-Transfer, PayPal, Cheque By Mail*, Wire Transfer, Money Order and Cash. Please contact us if you need more details. *10 business days clearance required For International Orders we only accept Interact E Transfer or Credit Card payments through PayPal to a Verified address.
Q: Do I have to pay sales tax?
A: In Canada : Provinces within Canada that only have the Goods and Services Tax (GST) of 5% will have this tax added on to the cost of their order. Otherwise, provinces with the Harmonized Sales Tax (HST) of 12%, 13% or 15% will have this tax added on to the cost of their order
Outside Canada : You are exempt from both GST and HST.
Q: What is sterling silver?
A: Pure 100% silver looks bright and white and is extremely soft. In order to enhance its beauty and durability fine silver jewelry is made of sterling silver. This is composed of 92.5% silver and 7.5% copper alloy.
Q: Are your products made of sterling silver?
A: We guarantee that all of our goods are 925 Sterling Silver. We have been in the jewelry business for more than 25 years. We have very high quality standards and manufacture with only the best quality silver.
Q: Why does silver tarnish?
A: Over a period of time silver jewellery starts to show changes in colour and turns a yellowish tint ot deep yellow and even black. This is the tarnishing of silver and is a natural process. This is caused by the silver coming in contact with the sulfur in the air.
Q: What is rhodium plating?
A: All of our silver jewellery is rhodium plated. Rhodium is a precious metal and a member of the platinum family. We plate our sterling silver jewellery with rhodium to give each piece a very expensive white reflective look that is nearly identical to platinum jewelry. The rhodium plating also helps the silver pieces resist scratching and it protects the pieces from natural tarnishing.
It is important to be aware that the rhodium plating does not last forever. The plating can wear away depending on how frequently the rhodium plated silver piece comes in contact with your skin or other elements.
Q: Does your silver contain any nickel?
A: All our silver is guaranteed to be free of nickel.
Q: How do I care for my rhodium plated silver jewellery?
A: Clean your rhodium plated silver jewellery with a 100% cotton cloth or a special sterling silver cleaning cloth or very soft bristle brush. Never use any chemicals on your rhodium plated silver items and don't use polishing cloths that are intended for use on uncoated silver or for gold jewelry. Also, don't place your rhodium plated silver jewellery in an ultrasonic cleaner and never use abrasives or silver dips of any kind or any ammonia based product.
Q: Are my personal details safe?
A: Yes. We use a secure server and all administration pages use SSL (Secure Sockets Layer) technology. This prevents any third parties to view your personal information. And we do not in any way give, sell or rent out any of your personal information.
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